We stand behind our products and want you to feel confident trying them. If you’re not satisfied with your purchase, we offer refund options as outlined below, subject to the applicable terms for supplements and apparel.
Supplement Refund Policy
We stand behind our supplements and want you to feel confident trying them. If you’re not satisfied with your purchase for any reason, we offer a 100% money-back guarantee on your first purchase of any supplement.
How It Works
- You may request a refund within 30 days of delivery
- Refunds apply to first-time purchases only of each supplement
- Products may be opened or used
- No need to return empty bottles
What’s Not Eligible
To ensure fairness and product safety:
- Subscription renewal orders are not eligible for refunds
- Refunds are limited to one per product, per customer
- Shipping fees are non-refundable
- Products purchased through third-party retailers must be returned through the original seller
Important Health Disclaimer
Our supplements are designed to support general wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary, and experiences may differ.
Refund requests cannot be based on medical claims, diagnoses, adverse health conditions, or treatment outcomes. If you have medical concerns, please consult a licensed healthcare professional.
How to Request a Supplement Refund
Email support@kinevate.com with:
- Your order number
- The product name
- A brief note about your experience
Refunds are issued to the original payment method within 5–10 business days once approved.
Apparel Refund Policy
We want you to be confident in your purchase and stand behind the quality of our apparel. If you are not satisfied, we offer a 100% money-back satisfaction guarantee, subject to the terms below.
Returns
We accept returns on eligible apparel within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn, unwashed, and unaltered
- Be tried on over your own underwear only
- Be free of odors, stains, pet hair, deodorant, sweat, or damage
- Have all original tags, liners, and protective elements intact
Items that do not meet these conditions will not be accepted.
First-Purchase Fit Guarantee
First-time customers may request one refund or one size exchange for fit-related reasons.
- Applies once per customer
- Requires the item to meet all return eligibility requirements
- Is intended to help customers find the correct size
Non-returnable Items
- Clearance or “Final Sale” items
- Items returned without original tags or liners
- Items showing signs of wear or washing
- Returns submitted outside the return window
- Returns requested for medical, therapeutic, or clinical claim reasons
Medical Disclaimer (Apparel)
Our apparel is designed for general comfort, support, and performance only.
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Returns or refunds will not be accepted for reasons related to:
- Medical conditions or diagnoses
- Pain relief, injury recovery, or therapeutic outcomes
- Recommendations from healthcare providers
- Discomfort related to pre-existing conditions
Damages and Issues
Please inspect your order upon delivery and contact us within 14 days if your item is defective, damaged, or incorrect. Include your order number and photos if applicable.
If approved, we will provide a replacement or issue a refund. Defective items may not need to be returned at our discretion.
Exchanges
If you need a different size, contact us to request an exchange. Exchange availability is subject to inventory, and all hygiene requirements must be met.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
- Refunds are issued to your original payment method
- Processing may take 5–10 business days
- Original shipping charges are non-refundable
Return Shipping
Customers are responsible for return shipping unless the item is defective or damaged.
Abuse Prevention
We reserve the right to refuse returns or refunds for excessive or abusive behavior, repeated violations of this policy, or items that do not meet return conditions.
How to Start a Return
To initiate a return or request support, contact us at support@kinevate.com.
Please include your order number and reason for return.
Policy Acceptance
By placing an order, you agree to this Refund Policy.
